Cancellation policy

LAYBY POLICY | LUNA FRANK LAYBY POLICY

Thank you for shopping with us! We are excited to offer an 8-week layby plan designed to make purchasing your favourite items more convenient. Please take a moment to review our policy before starting your layby.

How Our Layby Works:

- A 20% upfront deposit of the total purchase price is required to begin your layby. This deposit is non-refundable if you decide to cancel your order.

- You have 8 weeks to complete your layby payments. Feel free to pay at your own pace—whether that's weekly, bi-weekly, or monthly.

- If you choose to cancel your layby before completing full payment, you will forfeit your 20% deposit. The remaining funds will be converted into store credit.

By starting a layby with us, you acknowledge and agree to these terms. We strive to ensure your shopping experience is enjoyable and hassle-free. Our layby policy is designed with flexibility in mind to suit your needs.

Additional Information:

- To make your payments, you can visit us in-store or use our online layby management system.

- Once full payment is made, you can collect your items immediately or arrange for delivery at your convenience.

- Please keep track of your payment schedule to avoid any inconvenience, as we do not offer extensions beyond the 8-week period.

- If you have any questions or need assistance with your layby, our friendly staff are always here to help.

 

Pre-orders
When you place a pre-order, you are purchasing a product that is not currently in stock or will soon be available. We will collect the full payment at the time of checkout, and your order will be fulfilled at a later date. For more information on our return policy and details regarding returns and refunds, please refer to our website.

 

Thank you for choosing Luna Frank, where your shopping satisfaction is our top priority!